Shipping policy

Our team processes and dispatches orders Monday through Friday (excluding federal holidays). Please review our specific shipping timelines, fees, and rules below.

1. Shipping Timelines & Holidays

  • Order Handling Time: Standard stock items are processed and dispatched within 1 business day of receiving your confirmed order. Orders placed on weekends, warehouse closures, or federal holidays will begin processing on the following working day.
  • Transit Time: Once picked up by the carrier, standard domestic shipping may take 2 to 7 business days to arrive, depending on your region.
  • Total Estimated Delivery Time: Combined, you can expect your order to arrive within 3 to 8 business days from the date the order is placed.

* Please note:

·       Orders to Alaska, Hawaii, and US territories may take longer to arrive.

·       During major national holidays, carrier transit networks experience high volume, and delivery times may be extended by an additional 2 to 3 business days.

2. Shipping Rates & Restrictions

We currently ship directly to customers located within the United States. 

  • Free Shipping: We offer Free Standard Ground Shipping to the 48 contiguous US states on all orders. Alaska, Hawaii, and US territories may be subjected to shipping fees during checkout.
  • Expedited Shipping: Faster, express shipping options are available for select stocking items at checkout. Expedited shipping fees are calculated in real-time based on weight and destination. Please note that expedited shipping fees are strictly non-refundable if an order is returned. There may be delays in transit due to carriers’ performance. No refunds will be issued in case the shipment is delayed due to carriers’ performance.
  • P.O. Boxes & Military Addresses: Standard shipping is available to P.O. Boxes and APO/FPO/DPO addresses via USPS. However, express and expedited shipping options require a physical residential or business address.
  • Authorized Carriers: Most standard inventory is fulfilled directly from our regional domestic warehouse via FedEx, UPS, or USPS.

3. Sales Tax: Applicable state and local sales taxes will be calculated and added at checkout based on your delivery address.

4. Order Tracking & Shipping Notifications

The moment your order is packed and labeled at our warehouse, an automated shipping confirmation email will be sent to the email address provided during checkout. This email will contain your carrier tracking number and a direct tracking link so you can monitor your shipment’s progress in real-time.

  • Address Changes & Modifications: If you realize you entered an incorrect shipping address, please contact our customer support team immediately. Address changes are only possible before your automated shipping confirmation email has been sent. Once the shipment confirmation email and tracking number are generated, the package has left our hands and the address cannot be modified.

5. Lost or Stolen Packages

Once a package leaves our warehouse, custody transfers to the carrier. We are not responsible for packages that are lost or stolen after they have been officially marked as "Delivered" by the carrier. We highly recommend shipping to a secure location or monitoring your tracking link closely.

6. Failed Delivery & Undeliverable Packages

It is the customer's responsibility to provide an accurate, complete, and secure shipping address, and to ensure someone is available to receive the package if a signature is required.

  • Standard Products: If a shipment cannot be delivered and is returned to our facility because of customer error (such as providing an incorrect or incomplete address, the recipient being repeatedly absent, or the customer refusing the package), the customer is responsible for all associated return shipping costs and redelivery fees. If a refund is requested for an undeliverable package, the cost of original and return shipping will be deducted from the refund.
  • Customized Products: Because custom-engineered or custom-cut products cannot be returned or resold, we cannot issue refunds for failed deliveries of custom items. If a custom order is returned to us as undeliverable, we will contact the customer to correct the address, and the customer must pay all secondary shipping and handling fees before we can reship the product.