Refund policy

1. Return & Refund Policy

We accept returns on standard stocking items in their original, unused condition within 30 days from the date of delivery.

Any custom-made products, special orders, or made-to-order assemblies are not eligible for return or refund.

How to Request a Return 

  1. Contact Us: Contact our support team via email at support@fluidsystemproducts.com within 30 days of shipment receipt. Please provide your Order Number and the reason for the return.
  2. Get Authorization: Once approved, we will provide you with a Return Material Authorization (RMA) number and the return shipping address instructions. Please do not ship items back without an RMA.
  3. Pack Securely: Securely pack the items. If an item is returned damaged due to insufficient packaging, a partial refund or no refund may be issued to account for the loss in value.

Return Shipping Costs

  • If the return is due to our fault (such as the wrong item shipped or a defective product), we will cover the return shipping costs by providing a prepaid label.
  • For returns not caused by our error (such as accidental orders or a change of mind), the buyer is responsible for the return shipping costs. If you use a prepaid return label provided by us, the shipping cost will be deducted from your final refund amount.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Used, altered, or materially changed items are not eligible for a full refund.

Approved refunds will be processed back to your original method of payment within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If the refund did not go through after more than 15 business days have passed since we have approved your return, please contact us at support@fluidsystemproducts.com.

 

2. Exchange & Replacement Policy

We will gladly issue a replacement or ship out a corrected order under the following specific scenarios:

  1. The product has a structural defect or manufacturing malfunction and cannot be normally used.
  2. We delivered the wrong product or incorrect part number.
  3. The product arrived damaged due to shipping transit .

For the above scenarios, you must return the original damaged or incorrect product to our facility using a prepaid label we provide. We will ship out the replacement order after we have received the original product.

If the shipment is missing parts or necessary accessories, we will ship the missing components immediately without requiring a return.

To initiate an exchange, please email support@fluidsystemproducts.com with photos of the defect, damage, or incorrect item within 7 days of delivery.

3. Cancellation Policy

Orders for standard stocking products can be canceled at any time prior to shipment for a full refund. Once an order is shipped, it must be handled through our standard Return Policy. Orders for customized or built-to-order products cannot be canceled once we have started manufacturing.